That’s right, Anthropologie and I made up. In fact, we’re doing better than ever before. You see, a few weeks ago I talked about how Anthro and I were on pretty shaky ground after our so-perfect-and-oh-so-beautiful bedding that we bought back in September fell apart after a mere 5 months of use.
Well, after I wrote that post, I had so many people comment, e-mail, or tweet to me about contacting them that I decided to go ahead and do it. I’m not usually the type to contact customer service over things like this, partially because I’m petrified of conflict and partially because I didn’t really feel like there was anything they could do – we already threw the bedding away, I didn’t have a receipt, and we bought it on clearance so they weren’t even selling it anymore. But, just for the sake of being able to tell you guys that yes, I had contacted them, I went ahead and sent their customer service department an email via the button on their site.
In my email, I explained how disappointed I was in the quality of the bedding that I bought, and I explained that, while I definitely had no plans of halting my shopping
addiction habit at their store, I definitely wouldn’t be buying bedding from them again. I didn’t demand my money back, and I explained that while I expected absolutely nothing in return, I just wanted to tell them about my experience and express how sad I was that the quality didn’t live up to what I had come to expect from their store.
Mere hours after I sent the email, I was contacted by someone within their customer service department asking which store I bought it from. I replied back with the location of my local store, and I didn’t really think anything of it after that – after all, what would they possibly do? It had been over half a year since I bought it, and I didn’t even have it anymore. I figured they would make note of what happened, maybe send me a quick apology, and we’d all get on with our lives.
Well, you can imagine how surprised I was when a few days later I received an email from the manager at my local store expressing how sorry she was that this had all happened and how much she wanted to make it up to me. She had looked up my Anthro card information (we have one of those cards that keeps track of what you buy and gets you discounts and whatnot) and confirmed that we had bought the bedding, so a receipt wasn’t necessary. She offered to have me and Corey come into the store and choose out a new bedspread (regardless of whether or not it was on sale) on them. She also said that she would be there personally to help us select and to pass on a few tried-and-true care tips to make sure that nothing like this happened again.
Cue the jaw drop.
I was completely baffled and amazed at the level of customer service, and I immediately emailed her back to tell her how incredibly grateful I was and how much I would love to come choose another quilt. Which is how, on a Friday afternoon a couple of weeks ago Corey and I found ourselves back in Anthropologie picking out new bedding. We were definitely skeptical about the whole thing at first – after all, we hadn’t really had a good experience the first time around – but Katie, the manager, assured us that the manufacturers were aware of the problems that some people had been having with their bedding (after reading some reviews on their site I learned that I wasn’t the only one who had this problem!) and that they had taken steps to fix it. Corey and I could immediately tell a difference in the quality of the fabrics used just by touching them – the fabric on their new quilts and duvets are much thicker and sturdier feeling, and the stitches on the seams are much tighter. Basically, all of the bedding looks to be so much better constructed than it was when we bought ours, and we felt very confident that whatever they had done to fix the problems with their bedding was effective.
We spent about twenty minutes in the store debating over what we wanted (you just try to go in there and not fall in love with every damn one of the quilts they have), but in the end we picked out the very first one that we had seen – the Lush Landscape bedding. Katie was incredibly sweet and helpful the entire time – she never made me feel like I was being difficult or rude for complaining about their products, and she cheerfully pulled out every single comforter that we wanted to look at, spread it out on the display bed, and didn’t even bat an eye about it (even though we had her pull out – and then put away – about four different ones before we made our decision). Corey and I were both beyond impressed with the service we received, and we were thrilled that we gave Anthro a second chance. To make things even more awesome, Katie let us go ahead and exchange the pillow shams AND the Euro shams that we had bought before, since we obviously had no use for them anymore.
I have to say that for as much as I hear people make negative comments about Anthropologie (they are too expensive, the quality of their products isn’t great), I feel that to me, it’s worth paying a little bit more money to shop from a company who stands behind their products and who is ready and willing to fix any mistakes or issues – with a smile, no less. We had an absolutely fantastic experience going in to exchange our bedding and I am so impressed with how wonderfully we were treated.
We are absolutely and completely in love with the new quilt that we picked out, and we have high hopes that it will last longer than the last one (though, even if it doesn’t, Katie has already assured us that we are welcome to come back in and trade it out if we have any problems). In the interest of full disclosure, I’ll share that we have (already) had to trade it back in once because it got another rip in it. However, we’ve decided to trim and file Ranger’s nails more frequently and we’re going to keep the door to the bedroom closed when we aren’t using it – we think it might be the 70 pound dog who likes to leap on and off the bed constantly that’s causing the problems, so we’ll see if that helps. We feel confident that it will work out, but you know we’ll keep you updated if anything else goes wrong!
We especially love the little quirky details in the bedding, like the random animals peppered in throughout, and the other pretty details that you can’t see unless you look closely…
There are several other birds on the bedding, and I’m pretty sure there may even be a deer or two hidden somewhere in the details!
I think it’s safe to say that my love for Anthro has been restored and maybe even strengthened a little bit. You gotta love purchasing things from a company that you know is going to treat you right!
Disclaimer: I hope this is obvious through my post, but just for those who might have jumped to conclusions – Anthropologie has no idea that I have a blog or that I wrote about their products. This was simply a case of a company who decided to step up and fix a problem, just for the sake of restoring a customer’s faith in their product.